Privacy Policy

1.1Information you provide. When you make an enquiry or booking, we collect details such as your name, phone number, email address, pick-up and drop locations, travel dates, cab type and any preferences or notes you share with us.

1.2Payment information. Where you pay online, payments are processed by third-party payment gateways. We do not store your full card or bank details on our servers.

1.3Usage information. We may collect technical information such as your device type, browser, IP address and how you interact with our website, including through cookies and similar technologies.

• To provide, confirm and manage your bookings.
• To share necessary trip details with the assigned driver or cab operator so your ride can be fulfilled.
• To contact you about your booking, respond to enquiries and provide customer support.
• To process payments, refunds and invoices.
• To improve our services, ensure safety and prevent fraud or misuse.
• To send service-related updates, and — where you have not opted out — occasional offers or information about our services.

3.1We share your information only as needed to provide the service — for example, with the driver or cab operator fulfilling your ride, and with payment processors and technology providers who help us operate.

3.2We may disclose information where required by law, to comply with legal process, or to protect the rights, safety and property of VeoCabs, our customers or others.

3.3We do not sell your personal information.

4.1Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand usage. You can control cookies through your browser settings; disabling them may affect some features.

5.1We retain personal information for as long as needed to provide our services, comply with legal and accounting obligations, and resolve disputes.

5.2We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6.1You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional messages at any time by contacting us using the details below. We will respond in line with applicable law.

7.1Our services are not directed to individuals under 18, and we do not knowingly collect their personal information.

8.1We may update this Privacy Policy from time to time. The version published on this page is the one currently in effect.