Cancellation & Refund Policy

1.1You may cancel your booking any time before the scheduled date and time of pick-up by calling our 24×7 support line at +91 98772 16047 or emailing booking@veocabs.com. If you cancel after the driver and/or cab details have been shared with you, a cancellation fee applies.

1.2No cancellation fee is payable unless VeoCabs has confirmed the cancellation of your ride in accordance with this policy.

1.3Cancellation fees:

• Before driver/cab details are shared — the booking can be cancelled free of charge and any advance paid is refunded in full.
• After driver/cab details are shared — if the booking is cancelled for any reason, the advance paid is forfeited as the cancellation fee.
• Driver-initiated cancellation — a driver may cancel if they have waited 45 minutes at the pick-up point, or if you have provided incorrect pick-up details or are unreachable on the phone, mobile or email you provided. In such cases, at VeoCabs’s discretion, either the advance is forfeited or waiting charges apply beyond 45 minutes — ₹3.5/min (Hatchback & Sedan), ₹4/min (SUV & Premium) and ₹10/min (Tempo Traveller).
• Force majeure — where cancellation results from events beyond reasonable human control (epidemics, earthquakes, floods, fire, strikes, war, riots or other civil disturbance, or road closures), the advance paid is refunded in full.

2.1Eligible refunds are processed to your original payment method (UPI, card or net banking). A refund is typically initiated within 2 working days of approval and may take 7 to 10 business days to reflect in your account, depending on your bank or payment provider. VeoCabs charges no fee to process a refund. Where incorrect bank or account details are provided by you, VeoCabs shall not be responsible for any resulting loss or delay.

2.2You are entitled to a full refund of the advance paid in the following cases:

• Where the allocated driver cancels the ride without a valid and reasonable reason at the last hour and VeoCabs fails to arrange another ride within a reasonable time.
• Where the cab breaks down during the trip and VeoCabs or the driver does not rectify it within a reasonable time — refunded for the unused portion of the journey on a fair, pro-rata basis.
• Where cancellation is due to force majeure leading to road closures or making the trip impossible.

2.3If you wish to change the cab type, increase or decrease the trip duration, or amend the itinerary, please inform VeoCabs well in advance. Once confirmed, the advance you have paid is adjusted toward the revised booking.

2.4VeoCabs is not liable to refund any money or goods given directly to the driver except as stated on the invoice, and shall not be liable for damages arising from any such loss.

2.5VeoCabs is not responsible for any loss or damage occurring during the ride on account of the driver, who is a third-party operator. However, VeoCabs will reasonably assist you in recovering any loss or damage.

2.6VeoCabs reserves the right to withhold the advance paid in the event of any misbehaviour or misconduct — physical, verbal or mental — toward the driver, and to take any action available under applicable law.