Service Level Agreement

1.1VeoCabs facilitates the booking; the transportation is provided by independent partner operators who own and operate the vehicles. We are responsible for arranging your ride, communicating trip details and supporting you throughout — while the drive itself is carried out by the assigned operator.

• Quote & confirmation — after you submit an enquiry, our team calls you back promptly, usually within minutes during working hours, with a transparent quote to confirm the booking.
• Driver details — the assigned driver and cab details are shared with you ahead of the pick-up, typically the evening before or a few hours before an early departure.
• Pricing — the fare confirmed on the call is what you pay for the ride. Parking and GST are charged extra and are disclosed up front.

3.1We aim for the cab to reach your pick-up point on or before the scheduled time. If a driver is delayed for reasons within our control, we will keep you informed and, where needed, arrange an alternative.

3.2Please be ready at the scheduled time. A driver may wait up to 45 minutes at the pick-up point; waiting beyond this may attract charges as set out in our Cancellation & Refund Policy.

• Vehicles are commercially licensed, insured and road-legal.
• Cabs are expected to be clean, well-maintained and in good working condition, matching the cab category you booked.
• If the vehicle provided does not reasonably match your confirmed booking, contact us immediately and we will make it right.

5.1Partner drivers on our network hold valid commercial driving licences and are onboarded through a verification process. We expect drivers to be courteous, drive safely and follow all applicable traffic and transport laws.

5.2Any concern about a driver's conduct or safety can be reported to our support team, and we will investigate and act on it.

6.1Our support line operates 24 × 7. You can reach us before, during and after your trip by phone at +91 98772 16047 or email support@veocabs.com. We aim to respond to calls promptly and to emails within a reasonable time on the same or next working day.

7.1You may cancel or request changes to your booking as described in our Cancellation & Refund Policy. Where a refund is due, it is paid back to your original payment method.

8.1As transportation is provided by independent partner operators, VeoCabs acts as a facilitator. To the extent permitted by law, we are not liable for acts, omissions or delays of drivers or operators — but we will make reasonable efforts to assist you and, where a confirmed ride cannot be provided, to arrange an alternative or a refund.

8.2We are not responsible for delays or failures caused by events beyond reasonable control — including natural disasters, epidemics, strikes, road closures, civil disturbances or acts of government (force majeure).