Service Level Agreement

1.1VeoCabs provides your journey. We take your booking, set and confirm the fare, issue your invoice, assign the vehicle and driver, and remain responsible to you for the service throughout. We do not own the vehicles ourselves; journeys are performed by commercially licensed partner vehicles that we select, engage and pay. Your agreement for the journey is with VeoCabs.

• Quote & confirmation , after you submit an enquiry, our team calls you back promptly, usually within minutes during working hours, with a transparent quote to confirm the booking.
• Driver details , the assigned driver and cab details are shared with you ahead of the pick-up, typically the evening before or a few hours before an early departure.
• Pricing , the fare confirmed on the call is what you pay for the ride. Parking and GST are charged extra and are disclosed up front.

3.1We aim for the cab to reach your pick-up point on or before the scheduled time. If a driver is delayed for reasons within our control, we will keep you informed and, where needed, arrange an alternative.

3.2Please be ready at the scheduled time. A driver may wait up to 45 minutes at the pick-up point; waiting beyond this may attract charges as set out in our Cancellation & Refund Policy.

• Vehicles are commercially licensed, insured and road-legal.
• Cabs are expected to be clean, well-maintained and in good working condition, matching the cab category you booked.
• If the vehicle provided does not reasonably match your confirmed booking, contact us immediately and we will make it right.

5.1The drivers of our partner vehicles hold valid commercial driving licences and are onboarded through a verification process. We expect drivers to be courteous, drive safely and follow all applicable traffic and transport laws.

5.2Any concern about a driver's conduct or safety can be reported to our support team, and we will investigate and act on it.

6.1Our support line operates 24 × 7. You can reach us before, during and after your trip by phone at +91 98772 16047 or email support@veocabs.com. We aim to respond to calls promptly and to emails within a reasonable time on the same or next working day.

7.1You may cancel or request changes to your booking as described in our Cancellation & Refund Policy. Where a refund is due, it is paid back to your original payment method.

8.1VeoCabs is responsible for providing the journey you have booked. Where a confirmed ride cannot be provided, we will arrange an alternative vehicle or refund you in accordance with our Cancellation & Refund Policy. We are not liable for delays, losses or disruption caused by traffic, weather, road conditions, vehicle breakdown or other circumstances outside our reasonable control.

8.2We are not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, epidemics, strikes, road closures, civil disturbances or acts of government (force majeure).